Terms of service

Welcome to Didz.shop. These Terms of Service govern your use of our website and purchases made through Didz.shop. By accessing our website or placing an order, you agree to these terms.

Please read these Terms of Service carefully before using our website or purchasing our products.

1. About Didz

Didz is an online retailer offering Hair Care and Health & Beauty products to customers in the United Kingdom.

Business name: Didz
Website: Didz.shop
Address: 16B Kingsdown Parade, Bristol, BS6 5UD, United Kingdom
Email: Support@Didz.shop
Phone: +44 117 382 5227

2. Use of Our Website

You may use Didz.shop for lawful purposes only.

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the operation or security of the website.

  • Submit false, misleading, or fraudulent information.

  • Copy or reproduce website content without permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on Didz.shop are accurate and up to date.

However, product packaging, colours, labels, or other visual details may vary slightly from images displayed on the website.

We reserve the right to correct errors, update product information, or change product availability at any time.

4. Health and Beauty Products

Our Hair Care and Health & Beauty products should be used in accordance with the manufacturer's instructions and any warnings or directions supplied with the product.

Customers should carefully read product labels and instructions before use.

Product information provided on our website is for general product information purposes and should not be considered medical advice, diagnosis, or treatment.

If you have concerns about whether a product is suitable for you, please consult an appropriately qualified healthcare professional before using it.

5. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate alternative or refund the affected order.

We reserve the right to limit quantities where reasonably necessary.

6. Prices

All prices displayed on Didz.shop are shown in British pounds sterling (£) unless otherwise stated.

We make reasonable efforts to ensure that pricing information is accurate. If we discover a significant pricing error before an order is fulfilled, we may contact you to confirm whether you wish to proceed at the correct price or receive a refund.

7. Orders

When you place an order through Didz.shop, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or product information error.

  • We reasonably suspect fraudulent or unauthorised activity.

  • We are unable to verify the order information.

  • Delivery to the supplied address is not possible.

If we cancel an order after payment has been received, we will arrange a refund to the original payment method.

8. Payment

Payment must be completed using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Orders will normally be processed after payment has been successfully authorised.

9. Shipping

We currently ship to addresses within the United Kingdom only.

We offer free standard shipping on eligible orders.

Our estimated standard delivery timeframe is generally 5–8 business days after the order has been processed and dispatched.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.

For complete information about delivery, please see our Shipping Policy.

10. Returns and Refunds

Our returns and refunds are governed by our Return and Refund Policy.

Eligible customers may request a return within the applicable return period stated in that policy.

Certain Hair Care, Health & Beauty, and personal-care products may not be eligible for return if they have been opened, used, or unsealed where hygiene or safety considerations prevent resale.

Nothing in our return policy is intended to restrict your statutory rights under applicable UK consumer law.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at Support@Didz.shop.

If your order has not yet been processed or dispatched, we will make reasonable efforts to accommodate your cancellation request.

Where an order has already been dispatched, the cancellation or return will be handled in accordance with applicable UK consumer law and our Return and Refund Policy.

12. Delivery Problems

If your order does not arrive within the expected delivery timeframe, please contact us at Support@Didz.shop with your order number.

If an order arrives damaged, incorrect, or incomplete, please contact us promptly so that we can investigate and provide an appropriate solution.

13. Intellectual Property

Unless otherwise stated, the content on Didz.shop, including text, logos, graphics, images, product descriptions, website design, and other materials, is owned by or licensed to Didz and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our website content without prior written permission.

14. Third-Party Services

Our website may use third-party services, such as payment processors, delivery providers, analytics services, or other technology providers.

These third parties may have their own terms and privacy policies. We are not responsible for the independent practices of third-party services, except where required by applicable law.

15. Website Availability

We aim to keep Didz.shop available and operating normally. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Didz will not be responsible for losses that could not reasonably have been anticipated or for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any consumer rights that cannot legally be excluded or restricted.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

Your continued use of Didz.shop after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service are governed by the laws of England and Wales, except where applicable consumer protection legislation provides otherwise.

Any disputes will be subject to the applicable courts and legal protections available under UK law.

19. Contact Us

If you have any questions about these Terms of Service, please contact us:

Didz
16B Kingsdown Parade
Bristol
BS6 5UD
United Kingdom

Email: Support@Didz.shop
Phone: +44 117 382 5227

Website: Didz.shop