Shipping policy
At Didz, we aim to make delivery simple and reliable. This Shipping Policy explains how orders placed through Didz.shop are processed and delivered.
1. Shipping Destination
We currently ship orders to addresses within the United Kingdom only.
At this time, we do not offer standard delivery to destinations outside the United Kingdom.
2. Shipping Cost
We offer free standard shipping on eligible orders delivered within the United Kingdom.
There are no standard shipping charges added at checkout for eligible UK deliveries.
3. Order Processing
Orders are processed after payment has been successfully received and authorised.
We aim to process orders promptly. Processing may occasionally take additional time during periods of high order volume, promotions, public holidays, or circumstances outside our reasonable control.
You will receive order and shipping information by email where applicable.
4. Delivery Time
Our estimated standard delivery timeframe is:
5–8 business days
Delivery time is an estimate and may vary depending on the delivery address, carrier operations, public holidays, weather, or other circumstances outside our reasonable control.
The estimated delivery period begins after your order has been processed and dispatched.
5. Delivery Address
Please make sure that your delivery address and contact information are correct when placing your order.
Didz is not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your delivery information, please contact us as soon as possible at Support@Didz.shop. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
6. Tracking Information
Where tracking is available, tracking information may be provided by email after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the package.
7. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, delivery delays can occasionally occur.
If your order has not arrived within the expected delivery period, please contact us at:
Please provide your order number so that we can review the status of your shipment and assist you.
8. Lost or Damaged Orders
If your order appears to have been lost or arrives damaged, please contact us as soon as possible.
For damaged products, we may ask you to provide photographs or other information to help us investigate the issue.
We will work with the relevant delivery provider where necessary and provide an appropriate solution in accordance with applicable UK consumer law and our Return and Refund Policy.
9. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us at Support@Didz.shop with your order number and details of the issue.
We will review the order and take appropriate steps to resolve the problem.
10. Delivery Restrictions
We currently offer delivery within the United Kingdom.
Some remote locations or addresses may be subject to carrier-specific delivery restrictions. If we are unable to deliver an order to the address provided, we will contact you to discuss the available options.
11. Order Cancellation and Returns
If you wish to cancel an order, please contact us as soon as possible before the order is dispatched.
For information about eligible returns, refunds, and return shipping costs, please see our Return and Refund Policy.
12. Contact Information
If you have questions about shipping or the status of your order, please contact us:
Didz
16B Kingsdown Parade
Bristol
BS6 5UD
United Kingdom
Email: Support@Didz.shop
Phone: +44 117 382 5227
Website: Didz.shop