Frequently Asked Questions

General Questions

What is Didz?

Didz is an online retailer offering a selection of Hair Care and Health & Beauty products to customers in the United Kingdom.

Where does Didz operate?

Didz operates from the United Kingdom and currently ships orders to customers within the UK only.

What products does Didz sell?

We offer Hair Care and Health & Beauty products for everyday personal-care and beauty routines. Product availability may change over time.

Orders and Payment

How can I place an order?

Simply browse our products, select the items you would like to purchase, add them to your shopping cart, and complete the checkout process.

How will I know if my order has been received?

After successfully placing an order, you will normally receive an order confirmation by email.

If you do not receive an expected confirmation, please contact us at Support@Didz.shop.

What payment methods can I use?

Available payment methods are displayed during checkout. Payment must be successfully authorised before an order can be processed.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it has been processed or dispatched. If the order has already been dispatched, the cancellation or return will be handled in accordance with our Return and Refund Policy and applicable UK consumer law.

Shipping and Delivery

Where do you ship?

We currently ship to the United Kingdom only.

How much does shipping cost?

We offer free standard shipping for eligible UK orders.

How long does delivery take?

Our estimated standard delivery timeframe is 5–8 business days after your order has been processed and dispatched.

Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, weather, or other circumstances outside our reasonable control.

Will I receive tracking information?

Where tracking is available, tracking information may be provided by email after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the package.

What should I do if my order is late?

If your order has not arrived within the expected delivery timeframe, contact us at Support@Didz.shop and provide your order number.

We will review the shipment information and assist you.

Returns and Refunds

Can I return my order?

Eligible products may be returned within 30 days of receiving your order, subject to the conditions in our Return and Refund Policy.

What condition must an item be in to be returned?

Generally, eligible products should be unused and in their original condition and packaging, where applicable.

Certain Hair Care, Health & Beauty, and personal-care products may not be eligible for return if they have been opened, used, or unsealed where hygiene or safety considerations prevent resale.

What if I receive a damaged or incorrect product?

Please contact Support@Didz.shop as soon as possible and provide your order number and details of the problem.

We may request photographs or other information to help us investigate the issue and provide an appropriate solution.

How long does a refund take?

Once an approved return has been received and inspected, we aim to process the refund within 5 business days.

Approved refunds are normally issued to the original payment method. Your bank or payment provider may require additional time to make the funds available.

Who pays for return shipping?

For a change-of-mind return, the customer is generally responsible for the return shipping cost unless otherwise stated.

If an item is defective, damaged, incorrect, or does not conform to the order, we will review the circumstances and provide an appropriate remedy in accordance with applicable UK consumer law.

Hair Care and Health & Beauty Products

How should I use your products?

Always read and follow the product label, instructions, ingredients, warnings, and other information supplied with the product before use.

Does Didz provide medical advice?

No. Product information on Didz.shop is provided for general product-information purposes and is not intended to replace professional medical advice, diagnosis, or treatment.

If you have concerns about whether a product is suitable for you, consult an appropriately qualified healthcare professional.

Can I return an opened beauty or personal-care product?

Some Hair Care, Health & Beauty, and personal-care products cannot be returned once opened, used, or unsealed where hygiene or safety considerations prevent resale.

Please contact us if you have received a defective, damaged, or incorrect product.

Customer Support

How can I contact Didz?

You can contact us using the following details:

Email: Support@Didz.shop
Phone: +44 117 382 5227

For order-related enquiries, please include your order number so we can assist you more efficiently.

Where is Didz located?

Didz
16B Kingsdown Parade
Bristol
BS6 5UD
United Kingdom

Where can I find more information about returns and shipping?

You can find detailed information in our Return and Refund Policy and Shipping Policy available on our website.

Still Have a Question?

If you cannot find the answer to your question here, please contact our customer support team.

Email: Support@Didz.shop
Phone: +44 117 382 5227

We will be happy to assist you with your question.