Privacy policy

At Didz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit Didz.shop, place an order, contact us, or otherwise interact with our website.

By using Didz.shop, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Didz operates Didz.shop, an online store offering Hair Care and Health & Beauty products to customers in the United Kingdom.

Business name: Didz
Address: 16B Kingsdown Parade, Bristol, BS6 5UD, United Kingdom
Email: Support@Didz.shop
Phone: +44 117 382 5227

For privacy-related questions or requests, you can contact us using the details above.

2. Information We Collect

We may collect personal information that you provide directly when using our website, including:

  • Full name.

  • Billing and delivery address.

  • Email address.

  • Telephone number.

  • Order and purchase information.

  • Information you provide when contacting customer support.

  • Information submitted through forms on our website.

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address.

  • Browser type and device information.

  • Operating system.

  • Website pages visited.

  • Referring website or source.

  • Date and time of visits.

  • General information about how you interact with our website.

3. Payment Information

Payments made through Didz.shop may be processed by third-party payment providers.

Depending on the payment method you choose, the relevant payment provider may collect and process payment information such as card or payment account details.

Didz does not intentionally store complete payment card details on our own systems.

Payment providers process your information according to their own privacy policies and security procedures.

4. How We Use Your Information

We may use personal information to:

  • Process and fulfil your orders.

  • Arrange delivery of products.

  • Process payments and refunds.

  • Communicate with you about your orders.

  • Respond to customer service enquiries.

  • Provide information about products or services you have requested.

  • Manage returns and exchanges.

  • Maintain and improve our website.

  • Detect and help prevent fraud, abuse, or unauthorised transactions.

  • Comply with legal and regulatory obligations.

  • Maintain business and transaction records.

  • Improve the customer experience.

We only use personal information where we have a lawful basis to do so.

5. Lawful Bases for Processing

Depending on the circumstances, we may process your personal information because:

  • It is necessary to perform a contract with you, such as processing and delivering an order.

  • It is necessary for us to comply with a legal obligation.

  • We have a legitimate interest in operating, securing, and improving our business and website.

  • You have provided consent where consent is required.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable law.

6. Order and Delivery Information

When you place an order, we need certain information to fulfil it, including your name, contact information, billing information, and delivery address.

We may share the information necessary to fulfil your order with relevant service providers, such as payment processors, fulfilment providers, and delivery companies.

We only provide information reasonably necessary for the relevant service.

7. Cookies and Similar Technologies

Didz.shop may use cookies and similar technologies to operate the website and improve your browsing experience.

Cookies may be used for purposes such as:

  • Keeping the website functioning correctly.

  • Remembering certain preferences.

  • Understanding how visitors use our website.

  • Improving website performance.

  • Supporting security and fraud prevention.

  • Measuring marketing or advertising performance, where applicable.

You can manage or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

Where required by law, we will request consent before placing non-essential cookies on your device.

8. Analytics and Advertising

We may use analytics or advertising technologies provided by third-party services to understand website traffic, measure advertising performance, or improve our services.

These services may collect information such as device information, browser information, IP address, pages visited, and interactions with the website, subject to their respective policies and applicable consent requirements.

Where required, we will obtain appropriate consent before using non-essential tracking or advertising technologies.

9. Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment service providers.

  • Shipping and delivery providers.

  • Website hosting and technology providers.

  • Analytics and marketing service providers.

  • Customer support or communication providers.

  • Professional advisers where necessary.

  • Government authorities, regulators, or law enforcement where legally required.

We do not sell your personal information to third parties.

10. International Data Transfers

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The purpose for which it was collected.

  • Our ongoing business relationship with you.

  • Legal, accounting, tax, or regulatory requirements.

  • The need to resolve disputes or enforce agreements.

  • Fraud prevention and security requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

13. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of personal information in certain circumstances.

  • The right to request restriction of processing in certain circumstances.

  • The right to object to certain types of processing.

  • The right to request data portability where applicable.

  • The right to withdraw consent where processing is based on consent.

Some rights are subject to legal conditions and exemptions.

To exercise a privacy right, please contact us using the details provided below.

14. Marketing Communications

If we send marketing communications where your consent is required, you may unsubscribe at any time by following the unsubscribe instructions included in the communication.

You may also contact us to request that we stop sending marketing communications.

We may continue to send essential service messages relating to your orders or account where necessary.

15. Children's Privacy

Didz.shop is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.

Any changes will be published on this page with an updated "Last updated" date.

18. Complaints

If you have a concern about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled in a way that does not comply with applicable data protection law.

19. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Didz
16B Kingsdown Parade
Bristol
BS6 5UD
United Kingdom

Email: Support@Didz.shop
Phone: +44 117 382 5227

Website: Didz.shop