Refund policy

At Didz, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within the timeframe and under the conditions described below.

This Return and Refund Policy applies to purchases made through Didz.shop and applies to customers in the United Kingdom.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be returned within 30 days of delivery.

  • Be unused and in its original condition.

  • Be in the original packaging, where applicable.

  • Include all original accessories, labels, and included materials.

  • Be in a condition that allows us to verify that it has not been used or damaged after delivery.

We reserve the right to refuse a return if the product does not meet these conditions.

2. Health, Beauty and Hygiene Products

For health, beauty, hair care, and personal-care products, we may not accept returns where the product has been opened, used, unsealed, or otherwise cannot be resold for hygiene or safety reasons.

If a health, beauty, hair care, or personal-care product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us so we can review the issue and provide an appropriate solution.

Where a product is eligible for return, it must meet the return conditions described in this policy.

3. Items That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been opened, used, or unsealed where hygiene or health considerations prevent resale.

  • Products damaged after delivery due to misuse, improper handling, or normal wear and tear.

  • Products that are returned after the 30-day return period.

  • Products missing their original packaging or accessories where these are required for the return.

This does not affect any statutory rights you may have under applicable UK consumer law.

4. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive:

  • A damaged product.

  • A defective product.

  • The wrong product.

  • An item that is materially different from the product ordered.

Please provide your order number and a description of the issue. We may ask for photographs or other information to help us assess the problem.

After reviewing the issue, we may offer an appropriate remedy, which may include a replacement, repair where applicable, or refund, depending on the circumstances and your applicable legal rights.

5. How to Request a Return

Before sending an item back, please contact us at:

Email: Support@Didz.shop
Phone: +44 117 382 5227

Please include:

  • Your full name.

  • Order number.

  • Product name.

  • Reason for the return.

  • Any relevant photographs or supporting information, if applicable.

We will provide the return instructions and return address where your return is approved.

Please do not send products to the business address listed below unless we have specifically instructed you to do so as your return address.

6. Return Shipping Costs

For a return due to a change of mind or because you no longer want the product, the customer is responsible for the return shipping cost unless we state otherwise.

If the return is because the product is defective, damaged on arrival, incorrect, or otherwise does not conform to the order, we will review the circumstances and, where appropriate, cover the reasonable return shipping cost or provide an appropriate remedy.

Original shipping charges, where applicable, may be handled in accordance with applicable UK consumer law.

7. Refunds

Once we receive and inspect an approved returned product, we will confirm whether the return has been accepted.

If your refund is approved, we will issue the refund to the original payment method used for the purchase.

We aim to process approved refunds within 5 business days after the returned product has been received and inspected.

After we issue the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

8. Partial or Rejected Refunds

A refund may be reduced or refused where a returned product has been used, damaged, opened, or handled beyond what is reasonably necessary to inspect the product, particularly where the condition of the product affects its resale or hygiene.

If a return does not meet the requirements of this policy, we will contact you regarding the available options.

9. Exchanges

We do not guarantee exchanges for every product or product variation.

If you would like a different product, size, variant, or item, please contact us before returning your purchase. Where an exchange is available, we will provide instructions.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, please:

  1. Check your original payment account.

  2. Contact your bank or payment provider, as processing times can vary.

  3. Contact us at Support@Didz.shop if the refund still has not appeared after allowing reasonable processing time.

We will be happy to help you check the status of your refund.

11. Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer protection law.

Where a product is faulty, not as described, or does not conform to the contract, you may have additional legal rights. These rights are not affected by this return policy.

12. Contact Information

If you have any questions about returns or refunds, please contact us:

Didz
16B Kingsdown Parade
Bristol
BS6 5UD
United Kingdom

Email: Support@Didz.shop
Phone: +44 117 382 5227

Website: Didz.shop